Standard Life Assurance has leveraged IGEL, provider of the next-gen edge OS for cloud workspaces, to empower 4,500 staff in Scotland to efficiently work from home [WFH] given the Coronavirus pandemic by providing them with a complete desktop system – a project called ‘Office in a Box.’ Taking just weeks to roll out in full, the IT team has implemented an easy to use, secure and centrally managed solution utilising IGEL’s comprehensive suite of EUC technology. Staff then access their normal CRM applications to support customers. Most of its customer-facing operations teams are office-based and use desktop PCs with dual monitors to deal with everything from pension and investment queries to account administration. IGEL OS has been used to convert these PCs into ‘locked down’ endpoints which then connect to Citrix Workspace. Everyone has been provided – literally in a box – an IGEL OS-powered desktop, two monitors, keyboard, mouse, Ethernet cable and headset. IGEL multimedia UD3 endpoints with built in Wi-Fi have also been sent to some employees. IGEL OS has delivered immediate benefits
- This was a cost effective and fast solution. It avoided buying new laptop or PC hardware to deliver WFH, meaning the solution could be put in place quickly. IGEL OS has been an inexpensive way to repurpose existing PCs – equipment which employees are familiar with and comfortable using, too. They were able to just plug in and turn their PC on at home, login and can get on and work as normal without requiring extensive training and support.
- The OPEX cost to deliver the project was also low. Many man hours have been saved as it takes just five minutes to reflash each desktop and configure the security settings. It meant equipment could be delivered to staff really quickly.
- IGEL Universal Management Suite (UMS) is used to manage everything, providing visibility about who’s logged in and, if there are subsequent system changes, this is done easily via IGEL UMS and IGEL Cloud Gateway.
- Collaboration tools like Skype for Business are also offered because IGEL OS has built-in support for Citrix HDX – the display protocol required to stream HD film and audio over a network.