Zendesk is enhancing its Resolution Platform, an AI-first solution that integrates automation, intelligence, and human context to resolve issues faster. The company is introducing new capabilities, including AI Agents for Email, no-code automation, tailored quality controls, AI-powered Generative Search, and proactive real-time monitoring. These enhancements drive faster resolutions, scalable operations, and high-quality experiences, transforming how businesses engage with and support customers. Zendesk’s focus is on building AI-powered solutions that are simple, easy-to-use, and scalable, ensuring businesses can enhance their customer and employee experience without complexity or compromise. The company’s latest innovations in AI, analytics, and workforce management are aimed at making interactions smarter, more relevant, and reflective of India’s market dynamism. AI and Automation Breakthroughs. Intelligent, autonomous tools streamline customer and employee support and deliver tailored responses for better outcomes: Agentic AI³: Zendesk’s agentic architecture enables AI Agents to reason, adapt, and resolve issues end-to-end without manual setup or fixed flows. AI Agents for Email: Automate over 50% of email interactions instantly with responses that reflect a brand’s tone and style. Instructions for AI Agents: Set custom guidelines to keep AI responses accurate, on-brand, and compliant. Multiple Content Sources for GenAI: AI agents access external knowledge like web crawlers to answer across channels. Use Case Suggestions: AI suggests topics to improve automated resolutions with AI agents. Generative Search: Deliver instant AI-powered answers in the Help Centre, powered by generative AI. Agent Instructions in Copilot: Real-time, step-by-step guidance for agents to resolve complex tasks faster without breaking workflow. Auto Assist Enhancements in Copilot: Suggests accurate responses based on solved tickets.