• Menu
  • Skip to right header navigation
  • Skip to main content
  • Skip to primary sidebar

DigiBanker

Bringing you cutting-edge new technologies and disruptive financial innovations.

  • Home
  • Pricing
  • Features
    • Overview Of Features
    • Search
    • Favorites
  • Share!
  • Log In
  • Home
  • Pricing
  • Features
    • Overview Of Features
    • Search
    • Favorites
  • Share!
  • Log In

Whatsapp rolls out voice calling feature for large businesses; to explore AI-powered product recommendations on merchant sites

July 3, 2025 //  by Finnovate

Whatsapp is introducing the ability for large businesses to reach customers through voice calls, which will allow the app to explore the use of AI-powered voice agents. The company is also looking into using AI to recommend products to users. While the company doesn’t charge for its AI features at the moment, there is a possibility that it could put a price tag on that after it achieves scale. Today, small business accounts can already chat with customers over voice on WhatsApp, but larger business accounts haven’t yet had the ability. In the next few weeks, larger businesses will be able to access this feature via the API. This will allow customers to place voice calls to businesses and allow businesses to call back customers.  WhatsApp said it will soon add a way for customers to send and receive voice messages from businesses, too. By enabling voice pipelines, companies could set up an AI-enabled voice agent through a startup like Vapi, ElevenLabs, Coval, or Phonic to run their customer service over WhatsApp. In addition, an AI-powered chat-based customer support and outreach feature that began testing last year is now being expanded to more merchants in Mexico. In addition, WhatsApp is looking to AI to power product recommendations on a merchant’s site.

Read Article

Category: Members, Channels, Innovation Topics

Previous Post: « Chuck E. Cheese’s spin-off arcade concept for adults combines a rotating mix of retro classics with the hottest new titles, features retro-themed merchandise and is overseen by an animatronic character to create a “a nostalgic nod” to the company’s history
Next Post: CharmKey’s AI keyboard app lets users select from built-in tone presets to instantly rewrite any message for the right context and offers expertly crafted chat templates for high-pressure moments, rooted in psychology and social dynamics »

Copyright © 2025 Finnovate Research · All Rights Reserved · Privacy Policy
Finnovate Research · Knyvett House · Watermans Business Park · The Causeway Staines · TW18 3BA · United Kingdom · About · Contact Us · Tel: +44-20-3070-0188

We use cookies to provide the best website experience for you. If you continue to use this site we will assume that you are happy with it.