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Walmart launching ‘super agents’ to help customers through their shopping trips beyond offering product recommendations to do things like reorder items, plan events and using computer vision offer recipe ideas by looking inside a customer’s refrigerator

July 25, 2025 //  by Finnovate

Walmart is launching a line of “super agents” designed to help customers and workers. These new tools, powered by agentic AI, will soon be the chief way people interact with Walmart. “Agents can help automate and simplify pretty much everything that we do,” Walmart Chief Technology Officer Suresh Kumar said, adding the company decided to debut the agents now because “customers are ready, they are using AI in pretty much everything they do.” The agents will serve as an entry point for every action customers, workers, sellers and suppliers have with the company, replacing a number of existing AI tools. Walmart is counting on AI to fuel its online growth as it aims for eCommerce to make up half of its sales within five years. In June, the company debuted “Sparky,” an AI assistant designed to customers through their shopping trips with product recommendations and budget suggestions based on past behavior. The “super agent” version of Sparky will be able to do things like reorder items, plan events and — using computer vision — offer recipe ideas by looking inside a customer’s refrigerator. Also in the works is an “Associate” super-agent to let workers do things like submit applications for parental leave or let merchants access sales data. There’s also “Marty,” an agent designed for sellers, suppliers and advertisers, and one for developers to build future AI tools.

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Category: Channels, Innovation Topics

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