RPA, is evolving beyond repetitive task automation into a new era of agentic intelligence, where bots and agents work together to enable enterprise-scale automation strategy. This next chapter builds on the foundation of RPA. It extends into judgment-based work that demands governance and oversight, according to Dana Forfa, vice president and global head of procurement, real estate and travel at UiPath Inc. The ability to combine these approaches enables new levels of productivity while freeing employees to focus on more strategic work, according to Forfa. “We had a bot that would chase people at quarter close to complete the goods receipt process, rather than individuals following up all the time,” she said. “The difference now is that the agent is actually answering some of the questions the procurement buyer would’ve had to answer.” The distinction between deterministic tasks handled by RPA and probabilistic tasks suited for agents underscores why human oversight is crucial. Balancing these approaches creates both efficiency and trust, Hitesh Ramani, chief accounting officer and deputy chief financial officer of UiPath, explained.