Accenture PLC and ServiceNow are co-developing intelligent platforms that embed security, autonomy and interoperability at the core to deliver enterprise-grade AI agents that organizations not only use — but rely on. This partnership is redefining how trust is built into the very fabric of AI systems, according to Dave Kanter, senior managing director for Global ServiceNow Business Group lead at Accenture. Accenture’s AI Agent Zero Trust Model for Cyber Resilience is a cybersecurity framework developed to ensure the secure deployment and operation of AI agents within enterprise environments. It builds on the core principles of zero trust — where nothing is inherently trusted and everything must be verified. This model supports the development of trustworthy agentic AI by enforcing continuous verification and robust security measures throughout the AI lifecycle, according to Kanter. “You’ll hear our team talking about one of their favorite use cases — they call it Agent Zero,” he said. This use case, which is a complex workflow with decision-making, with intent-based guardrails, we can power that with the agentic AI. The first full-on agents built on the AI studio will be Agent Zero for three or four of our clients, and we expect those to go live in just a matter of days.” Unlike traditional AI, which typically follows predefined instructions or responds to prompts, agentic AI exhibits higher levels of independence, adaptability and initiative. As a result, it has the potential to redefine the workforce, Jacqui Canney, chief people and AI enablement officer at ServiceNow pointed out.