Truist Financial Corp. has launched a new integrated merchant-services platform called Merchant Engage, aimed at meeting the banking and payment needs of businesses ranging from small enterprises to large merchants. The free service allows Truist clients with both banking and merchant accounts to view all transaction data in one centralized platform. Developed in partnership with London-based fintech Pollinate International Ltd.—marking its U.S. debut—Merchant Engage offers a comprehensive digital experience covering dispute management, new-location onboarding, and transaction processing. According to Chris Noe, Truist’s head of wholesale payments, the bank covers Pollinate’s service fees, making the offering cost-free for users. Pollinate provides customizable modules across the merchant lifecycle, delivering a seamless experience without requiring users to manage processor tie-ins or aggregate data themselves. “The client is able to get a rich, intuitive user experience that shows all of the processing, all of the settlements, all the dispute management, and anything that they would possibly need,” Noe explained. For instance, onboarding a new merchant location can now be done entirely within Merchant Engage, avoiding the need to navigate multiple platforms. While Truist may be first with this level of integration, other banks like U.S. Bank are also expanding their merchant services, such as with April’s launch of U.S. Bank Essentials.