Syncfusion, an enterprise technology provider, has released significant updates to its customer service and help desk ticketing platform, BoldDesk. The new features include AI-driven automation, reducing response time and manual work, and allowing developers more control over customer-support data. The enhancements aim to leverage AI for everyday support tasks and streamline agent workflows without adding complexity. The release centers on action-oriented AI, frictionless ticketing, and unified, omnichannel data. New features include: AI actions execute tasks for you: Copilot can cancel orders, update licenses, and call external APIs directly from a ticket or chat. AI-suggested replies in notifications: The AI can insert a context-aware suggestion into the automatic email sent to customers when they submit a ticket. Live chat speeds up conversations: AI-written summaries and subject lines and service-level agreement (SLA) timers help agents close chats faster. Drag-and-drop ticket forms: Group fields, preview attachments, and share links so agents reach the correct info faster. No-code workflows gain safeguards: New business-hour conditions and execution logs improve workflows. A new draft mode lets admins test automations before launch. Deeper integrations: Two-way Salesforce sync, new voice apps, and ticket automerging bring omnichannel context into a single view. Usage dashboards and new languages: AI-specific analytics, persistent layouts, and six additional UI languages show ROI and support global teams.