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ShopRite stores deploy VoCoVo’s all-in-one wireless headsets for associates; with full-duplex audio, team members can talk and listen at the same time through an environment noise-canceling (ENC) microphone that’s purpose-built for noisy retail settings

May 21, 2025 //  by Finnovate

Thirty ShopRite stores in the metro New York area have rolled out VoCoVo Series 5 Pro Headsets. VoCoVo’s all-in-one wireless headsets aim to help retail teams communicate more easily and naturally with co-workers and customers across the store.  According to VoCoVo, its Series 5 Pro Headset is a fully integrated communication solution that seamlessly connects retail team members, enhances customer interactions and syncs with other connected store technology. Among its key features are telephony integration, enabling associates to make, receive and transfer customer calls directly from their headsets, and connectivity with curbside pickup services, self-checkout systems and more. These integrations convert real-time notifications into instant voice alerts, ensuring quick and efficient responses from store teams. The wireless headsets provide retail associates, both in-store and beyond, with seamless, secure communication via DECT, a technology for high-quality, scalable voice connectivity. Thanks to full-duplex audio, team members can talk and listen at the same time through an environment noise-canceling (ENC) microphone that’s purpose-built for noisy retail settings. Designed for durability, the waterproof, dustproof and impact-resistant headsets can withstand extreme temperatures while delivering up to 40 hours of standby time per charge.

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Category: Channels, Innovation Topics

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