Servion Global Solutions, a customer experience (CX) and contact center solutions provider, has launched JourneyWorCX™ , a next-generation CX execution framework built on a consultative, outcomes-first model. JourneyWorCX™ combines human-centric AI orchestration with Servion’s deep CX expertise to help enterprises close the “journey gap” between strategy and delivery—turning fragmented customer interactions into seamless, measurable results. Unlike traditional CX programs that focus on survey metrics, JourneyWorCX™ fixes broken touchpoints and converts friction into smooth flow across the customer lifecycle. It also ensures AI-driven solutions remain human-centered and compliant, critical for regulated industries such as finance, insurance, telecommunications, and healthcare. JourneyWorCX introduces two key offerings to accelerate CX improvement: Discovery + LaunchPad – A rapid CX diagnostic and implementation program that uncovers ineffective customer journeys and deploys AI-powered voice experiences within weeks. It delivers quick wins such as shorter handling times and higher completion rates, while providing a blueprint for broader transformation. Engage360 – A comprehensive support and optimization service featuring proactive monitoring, regular experience audits, tailored recommendations, and outcome-based KPIs to maximize customer satisfaction and ROI.