ServiceNow’s new AI Control Tower, offers a holistic view of the entire AI ecosystem. AI Control Tower acts as a “command center” to help enterprise customers govern and manage all their AI workflows, including agents and models. The AI Control Tower lets AI systems administrators and other AI stakeholders monitor and manage every AI agent, model or workflow in their system — even third-party agents. It also provides end-to-end lifecycle management, real-time reporting for different metrics, and embedded compliance and AI governance. The idea around AI Control Tower is to give users a central location to see where all of the AI in the enterprise is. “I can go to a single place to see all the AI systems, how many were onboarded or are currently deployed, which ones are an AI agent or classic machine learning,” said Dorit Zilbershot, ServiceNow’s Group Vice President of AI Experiences and Innovation. “I could be managing these in a single place, making sure that I have full governance and understanding of what’s going on across my enterprise.” She added that the platform helps users “really drill down to understand the different systems by the provider and by type,” to understand risk and compliance better. The company’s agent library allows customers to choose the agent that best fits their workflows, and it has built-in orchestration features to help manage agent actions. ServiceNow also unveiled its AI Agent Fabric, a way for its agent to communicate with other agents or tools. Zilbershot said ServiceNow will still support other protocols and will continue working with other companies to develop standards for agentic communication.