Payments company PayJunction has launched an integration with customer engagement platform Twilio. The integration lets PayJunction merchants deploy artificial intelligence (AI)-driven interactive voice response (IVR) solutions that securely process payments over the phone and do away with manual processes. “Merging Twilio’s innovative, customized experiences with PayJunction’s robust payment technology will equip businesses with the tools to quickly scale their phone payment operations without increasing PCI scope,” PayJunction President Randy Modos said. “Outsourcing phone payments often means higher costs and less control over customer interactions. With the Twilio and PayJunction integration, businesses gain access to a robust feature set and tailored pricing that aligns with their specific needs.” Conducting manual payment processing over the phone is an error-prone process, taking up valuable staff time, interrupting workflows and decreasing customer satisfaction. By employing secure, AI-driven IVR solutions, the companies say, PayJunction’s Twilio connection reduces errors and gives staff more time to tackle higher-value tasks. With the elimination of manual processes, businesses can significantly lower customer wait times and increase order capacity