LivePerson is working with Amazon Web Services (AWS) to integrate Amazon Connect, a unified, AI-native customer experience solution from AWS, with LivePerson’s digital contact center. Combining LivePerson’s new AI capabilities and conversational intelligence with Amazon Connect will deliver a unified customer service solution. The LivePerson and Amazon Connect integration will enable contact center agents to manage all interactions through a single interface while leveraging AI-supported conversations and seamless handoffs between automation and human support. Advanced conversational intelligence from LivePerson for both voice and digital will give brands a clear view of actionable data. By eliminating separate telephony requirements, businesses can significantly reduce operational complexity and costs while scaling their customer service operations more efficiently. With LivePerson, brands benefit from digital and AI capabilities that include: Seamless connectivity across platforms, offering a cohesive workspace, integrated analytics, and an orchestration layer that spans all communication channels — all implementable without disturbing current investments in customizations, workflows, or infrastructure from either platform; A comprehensive digital toolkit supporting a wide array of channels, such as web, in-app messaging, SMS, WhatsApp, Google RCS, Apple Messages for Business, Line, Facebook Messenger, KakaoTalk, and others.; Integrated conversational AI, compatibility with third-party bots, and large language models from prominent providers, including Microsoft, Amazon, and Google; A fully unified conversational intelligence platform for both voice and digital interactions, designed to consolidate all customer sentiment and agent performance data from any voice or digital provider; Availability of enterprise-grade generative AI features, including conversation summarization, agent support tools, specialized AI agents for routing and data gathering, and LLM-driven insights from the omnichannel intelligence suite.