Businesses value local connections and bespoke advice from traditional financial institutions, but busy proprietors really want easy, scalable onboarding. FOUR CAPABILITIES THAT ACTUALLY SCALE ONBOARDING 1. Automated data and document workflows Replace email chains and paper packets with configurable KYC/KYB “decision waterfalls,” digital signatures, timestamped audit logs and structured exception handling. Automation shortens cycle time and creates an auditable trail for compliance teams. 2. Adaptive due diligence SMB onboarding is not one-size-fits-all. Requirements should expand or contract in real time based on entity type, ownership structure, geography, or risk flags. Dynamic checklists prevent over-collecting (and frustrating low-risk sole proprietors) while ensuring thoroughness for complex entities. 3. API-driven verification Rather than mailing documents back and forth, tap public records, government registries, and best-in-class data providers to verify ownership, good standing, identity, and watchlists instantly. Done right, this lowers fraud and manual review without sacrificing accuracy. 4. Treat the branch as a strategic asset Empower staff to confidently onboard business accounts in-branch, while using digital tools to streamline workflows and turn both channels— online and in-branch—into profit centers.