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Hyper‑personalized ecommerce moves past age and gender by using real‑time behavior AI and AR to tailor search to buy journeys virtual try‑ons and stylist‑grade picks

September 3, 2025 //  by Finnovate

Consumers are increasingly seeking a personalized shopping experience, with hyper-personalization being a key factor in this trend. Hyper-personalization goes beyond demographics and basic buyer information, focusing on the unique traits, history, and experiences of a consumer to make their shopping more fulfilling and exclusive. Companies that invest in hyper-personalization can better anticipate customer needs and engage, excite, and convert customers. Some clever customization approaches for ecommerce sites include distilling the “search” to “buy” navigation journey, offering a personal attendant for every buyer, and providing the chance for customers to test merchandise at home. Companies like Dungarees, Sephora, and Stitch Fix have adopted these strategies to improve customer experience and stay ahead of the curve in the individualized casual and work apparel market Dungarees uses smart style navigation to narrow searches based on specific features, while Stitch Fix uses generative AI to spot design possibilities based on internet trends. Additionally, Stitch Fix uses augmented reality (AR) and AI to help shoppers place furniture in their spaces before buying, making it easier for consumers to determine the product’s size, color, texture, etc. Ikea is an AR leader, while Sephora uses facial recognition software and AI to help customers choose the correct makeup for their individualized face shape, skin color, and personal style. hyper-personalization is helping brands gain momentum by treating customers as individuals and making it easier to compete in the online shopping landscape. By mastering the art of hyper-personalization, companies can gain momentum and continue to provide a personalized shopping experience for their customers.

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Category: Innovation Topics, User Interface

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