FIS has integrated Glia’s AI-powered customer interaction platform into FIS’ Digital One online banking platform, enabling financial institutions to deliver a multi-channel digital interaction solution that blends AI-based service with high-touch human support for superior banking experiences. The native ecosystem integration allows AI agents to quickly respond to routine inquiries 24/7 while intelligently routing complex issues to qualified human agents, delivering reduced resolution times and personalized service that instantly adapts to individual customer needs. By embedding advanced AI capabilities into FIS’ trusted digital banking infrastructure, financial institutions can modernize customer service operations without disrupting existing systems, reaping the benefits of a virtual workforce and high-touch, personalized service. The advanced Digital One platform now delivers: Seamless transfer experience across channels: Customers enjoy consistent, context-aware interactions whether they’re using mobile applications, web platforms, or speaking with live agents, eliminating the frustration of repeating information across touch points. Faster resolution times: AI agents handle routine inquiries instantly while intelligently routing complex issues to the most qualified human agents, significantly reducing wait times and improving first-call resolution rates. 24/7 availability: Customers can access intelligent assistance around the clock, with AI agents capable of handling account inquiries, transaction support and basic financial guidance outside traditional banking hours.