FICO and Bradesco Bank are collaborating closely to embed responsible, real-time AI decisioning into core financial operations, enhancing fraud detection, credit modeling and customer experience. “For FICO, responsible AI consists of four major pillars,” said Scott Zoldi, chief analytics officer of FICO. “It’s around building the AI responsibly, which means building it correctly. It’s around explainability and interpretability. It’s around ethics, ethical AI, and then accountability and auditability of that AI.” One such case study in responsible, purposive AI adoption is Brazil’s Bradesco Bank. With FICO’s AI framework, the bank executes instantaneous credit and fraud decisions once managed by entire departments. However, with this power comes an absolute demand for transparency and accuracy. Customers won’t tolerate unexplained decisions, especially in financial services. For Bradesco Bank, responsible AI isn’t a bonus — it’s business-critical, according to Rafael Cavalcanti, CDAO & CRM director at Bradesco Bank. “I do think that this golden age brings high expectations of customers as well,” he said. “They want to have that same experience that they have when using streaming solutions or while doing online shopping. They want banks to do that. We need to combine these techniques, and at the same time, understand that what we do has a core value that is privacy and responsibility, and that’s what we do in Bradesco.”