ElevenLabs, the well-funded voice and AI sound effects startup founded by former Palantir engineers, debuted Conversational AI 2.0, a significant upgrade to its platform for building advanced voice agents for enterprise use cases, such as customer support, call centers, and outbound sales and marketing. This update introduces a host of new features designed to create more natural, intelligent, and secure interactions, making it well-suited for enterprise-level applications. A key highlight of Conversational AI 2.0 is its state-of-the-art turn-taking model. This technology is designed to handle the nuances of human conversation, eliminating awkward pauses or interruptions that can occur in traditional voice systems. By analyzing conversational cues like hesitations and filler words in real-time, the agent can understand when to speak and when to listen. This feature is particularly relevant for applications such as customer service, where agents must balance quick responses with the natural rhythms of a conversation. Conversational AI 2.0 also introduces integrated language detection, enabling seamless multilingual discussions without the need for manual configuration. One of the more powerful additions is the built-in Retrieval-Augmented Generation (RAG) system. This feature allows the AI to access external knowledge bases and retrieve relevant information instantly, while maintaining minimal latency and strong privacy protections. In addition to these core features, ElevenLabs’ new platform supports multimodality, meaning agents can communicate via voice, text, or a combination of both. This flexibility reduces the engineering burden on developers, as agents only need to be defined once to operate across different communication channels.