eBay is equipping customers with agentic AI capabilities to help personalize and streamline their shopping experience. The new eBay agentic AI shopping assistant delivers real-time, hyper-personalized product picks and expert guidance based on a customer’s shopping preferences as they explore the eBay site. eBay’s new shopping agent will show up wherever a customer is in their buying journey, either by reacting to their request or through predictive messaging inline on the page the user is visiting. eBay is also participating in the research preview of Operator, a new agentic AI solution from OpenAI, developer of the ChatGPT generative AI model. To use Operator, consumers describe the task they would like performed, such as locating a desired product to purchase, and Operator automatically handles the rest. On the shopper side, the retailer offers “Shop the look,” a generative AI tool that provides an immersive carousel of suggested outfits, tailored to customers’ shopping history. eBay has released a “magical” seller listing solution that uses AI to analyze, research and extrapolate details about listings from seller-provided data. The company also offers a selling tool called the “magical bulk listing tool” that leverages generative AI to let sellers upload batches of product images for which eBay will generate draft listings with suggested categories, titles, and item specifics within seconds.