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eBay launches AI-driven messaging assistant, inventory mapping API, and in-thread offer negotiation, while integrating open banking for personalized seller capital financing and faster, data-driven loan approvals

August 15, 2025 //  by Finnovate

EBay unveiled more seller tools and an open banking-powered financing solution for sellers. The new tools for U.S. sellers include an artificial intelligence assistant for messaging that uses information in the seller’s listing description and order details to draft suggested replies to buyers’ questions about items or shipping, and an Inventory Mapping API that uses AI to generate optimized title and descriptions for the seller’s items. Other new tools include an Offers in Messaging feature that lets buyers and sellers negotiate offers within the messaging thread; a “Your cost” field in the listing flow that helps sellers price their inventory; additional item not received (INR) protections; and automated feedback that ensure positive feedback for sellers who use a tracked service, deliver on time and have no issues. “Every day, we’re focused on accelerating innovation, using AI to make selling smarter, faster and more efficient, while keeping our community’s voice at the center of all that we do,” eBay said. EBay’s integration of open banking into its Seller Capital program will make it easier for sellers to access working capital. When a seller chooses to share real-time cash flow, account balances from outside eBay and other financial data, eBay’s Seller Capital lending partners will gain a more comprehensive view of the seller’s business and make more informed lending decisions.

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Category: Channels, Innovation Topics

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