Citigroup’s Jane Fraser is on a mission to modernize the global bank. Three executives have been appointed to ensure AI plays a big role in that. As part of the push, the firm — which has long struggled with its reputation issues, some of which are directly tied to tech — said it’s unveiling new tools, pilot programs, and a broader effort to embed AI across its operations. The internal memo, which went out to Citi’s roughly 200,000 employees, reveals the scope and ambition of the bank’s AI efforts, which will be overseen by new co-sponsors of Citi’s AI strategy, who are part of the Executive Management Team, include Gonzalo Luchetti, head of US personal banking; Tim Ryan, head of technology and business enablement; and Anand Selva, the firm’s chief operating officer. “We are focusing on accelerating our AI strategy—connecting teams and partners, prioritizing resources and expediting use cases across our businesses and functions,” the three leaders. To realize the push, the bank will rely on some of its $12 billion annual tech budget, though it’s unclear how much is specifically dedicated to AI. But it comes as much of Wall Street, from JPMorgan to Goldman Sachs, races to integrate the technology into everything from consumer service to trading to internal operations. “AI is reshaping how we operate, serve our clients and scale our business,” they added. “We firmly believe that to be competitive in this digital evolution, we must be an AI-ready workforce—nimble and ready for what this technology can unlock.” They explained that Citi is scaling its generative AI capabilities across the company, with more than