Citi is kicking off a new AI training program that will teach employees how to write better prompts for the bank’s generative AI programs. Tim Ryan, Citi’s head of technology and business enablement, and Anand Selva, the bank’s chief operating officer, stressed the importance of well-written prompts. “Just as the right question in a client pitch can reveal clarity and create advantage, a well-crafted prompt can accelerate your work, surface insights and amplify your impact,” Ryan and Selva said. The new mandatory training is called, “Asking Smart Questions – Prompting like a Pro.” Employees have 60 days to complete it. It was built using a platform that tailors the learning experience to the user’s existing knowledge. Experts can complete it in under 10 minutes, while beginners take about 30 minutes, the bank said. “As colleagues learn to use AI, there is a natural process of testing how to write prompts to produce the best results,” Peter Fox, head of learning at Citi, told. More than 175,000 employees have access to Citi’s generative AI tools, Citi Stylus Workspaces and Citi Assist. Stylus Workspaces offers document intelligence and a virtual conversation assistant tool for summarizing and comparing large documents, draft presentations and speaker notes and Q&As, research and brainstorming, Fox said. Citi Assist is a desktop AI assistant that helps employees navigate Citi policies and procedures in compliance, risk, HR and finance. Citi upgraded Stylus Workspaces with agentic AI, artificial intelligence capable of making autonomous decisions and taking actions with minimal human oversight. This has been given to 5,000 users of Citi Stylus Workspaces. Employees can use the system for research, to extract insights from datasets and to streamline workflows.