Camunda has highlighted how its agentic orchestration capabilities are enabling organizations to introduce AI at scale into their processes while preserving transparency, compliance, and control. Agentic trade exception management (available on Camunda Marketplace): Camunda’s platform allows clients to connect their preferred AI models, whether hosted in the cloud or internally via EY labs, and apply deterministic guardrails to ensure AI is only triggered when appropriate. This lets clients avoid rebuilding AI from scratch, instead focusing on governance, visibility, and scalable deployment – areas where Camunda’s orchestration brings immediate and measurable value. In one capital markets implementation, EY reduced manual effort by 86%, cut T+1 delays by 98%, and boosted analyst productivity from 6–10 to 41–64 cases per day – a 7x improvement. Agentic AI-assisted quality audit process (available on Camunda Marketplace): Cognizant has created and demonstrated workflows in Camunda that include mandatory human review steps – enabling AI to suggest actions, but requiring manual approval before those actions are executed. This balance allows organizations to benefit from AI-powered insights while also facilitating compliance with regional laws. For example, audit trails, escalation paths, and process visibility are all embedded into the BPMN model, assisting organizations in demonstrating full control over every agentic interaction. This led to significant time savings: the quality audit process was reduced from 138 minutes to just 7–10 minutes, increasing auditor productivity by 20–30%, and cutting costs by 30–50%. All activity is fully traceable via embedded audit trails and escalation paths in BPMN. Customer service agent (available on Camunda Marketplace): Replacing standard auto-responses, Incentro built an AI agent that uses a LLM to analyze queries and draft meaningful replies in real time. The agent accesses the company’s full FAQ and documentation set, enabling specific answers rather than generic acknowledgments. Camunda’s BPMN model structures the logic, with the agent dynamically choosing the best response path via an ad-hoc sub-process. When implementing these systems with Payter, Incentro was able to reduce handling time per inquiry from 24 to 12 minutes, with lead time cut by 58%, helping improve both customer NPS and agent satisfaction without increasing headcount. Compliance agent (available on Camunda Marketplace): BP3 shared how it is integrating agentic AI into decision-heavy workflows in regulated industries like BFSI, pharma, healthcare, and utilities. Its approach uses LLMs alongside DMN (Decision Model and Notation) tables to generate “accept, reject, or refer” outcomes. In ambiguous cases, decisions are escalated to a human, enabling the AI to learn from real-world feedback over time.