Bank of America’s CashPro platform is being transformed by artificial intelligence, real-time data, and advanced digital tools, supporting over 40,000 corporate and commercial clients worldwide. The platform now includes biometric mobile logins and machine learning–driven forecasting. “Clients … are looking for more productivity and efficiency out of tools that help them manage cash, payments and receivables,” said Tom Durkin, global product head of CashPro. He emphasized the platform’s ability to deliver “predictive, more personalized recommendations to clients to help drive the right treasury decisions,” highlighting tools like CashPro Forecasting, CashPro Chat, and QR Sign-In. Internally, AI is embedded across the bank’s technology stack. “We’re leveraging AI … to help [develop] software,” said Andrew McKibben, head of International Technology. “It improves the productivity of a software engineer — helps them write code, helps them write test cases [and] improve time to market.” Bank of America has issued over 7,800 patents, including 1,400 in AI and machine learning. “We showcase it and we celebrate it,” McKibben said. In generative AI, the bank uses tools for content classification, summarization, and generation. “You can prompt and ask questions of all of our research reports in a library and generate content that might be useful [for someone internally, or in discussions with] a client,” McKibben noted. CashPro Forecasting learns from historical cash flows to predict future balances, retraining its models daily. “There’s nothing more important to the treasurer than preserving and understanding where their cash is,” said Durkin. Forecasts that once took a week are now generated in minutes, with capabilities extending to scenario-based modeling across global subsidiaries. “If I create certain models and events, how will the model scenario work? How will that work within this unit — if I have a subsidiary operating in the EU versus a subsidiary that’s operating out of Brazil?” he explained. CashPro’s self-service tools, such as account verification letters, are seeing rapid adoption — up 21% in Q1 2025. “Clients no longer have to call the service center,” Durkin noted. CashPro Chat, powered by the same AI as consumer assistant Erica, now handles 40% of client queries. The CashPro App has evolved from a transactional tool to a personalized experience. “The app itself really started as … a transactional tool,” Durkin said, but it now supports over $1 trillion in annual payment approvals. Daylon Bailey of Highgate Hotels called it “our saving grace,” noting its intuitive design and strategic utility: “Primary administrators like myself, a lot of times, we’re generally going into CashPro App to make decisions, so it’s nice to have front and center that information that we need right then and there — whether I need to approve a user change, I need to approve a wire or look at positive pay. It’s very intuitive. It’s like having the web-based platform in the palm of your hand.” Security enhancements include QR sign-in and push notifications, with QR sign-in adoption up 60% year over year. McKibben said, “We’re deep into evaluating it,” referring to agentic AI.