BNY has seen nearly all its employees adopt the bank’s AI platform, Eliza, and the bank expects the technology to help them serve clients and grow the company. The bank saw 36% of employees adopt the Eliza AI platform during the first year it was available, fiscal year 2024, and it saw 96% adoption in the first half of this year. “It’s early days, but we are beginning to see the benefit of some of these agents and digital employees, and we expect that to accelerate in the quarters and years ahead,” BNY CEO Robin Vince said. Vince said BNY has been encouraging all employees to use the AI platform because while the technology is currently “an expense story,” BNY expects that investment to pay off as AI unlocks capacity in the company by allowing employees to focus on higher-value tasks. BNY is seeing early signs of these benefits and expects them to accelerate in 2026 and beyond, Vince said.