• Menu
  • Skip to right header navigation
  • Skip to main content
  • Skip to primary sidebar

DigiBanker

Bringing you cutting-edge new technologies and disruptive financial innovations.

  • Home
  • Pricing
  • Features
    • Overview Of Features
    • Search
    • Favorites
  • Share!
  • Log In
  • Home
  • Pricing
  • Features
    • Overview Of Features
    • Search
    • Favorites
  • Share!
  • Log In

Better Mortgage’s voice AI loan assistant can seamlessly transition to human originators by surfacing key borrower insights, tracking outstanding questions, anticipating next steps and replacing them

July 2, 2025 //  by Finnovate

Better Mortgage’s technological advancements are anchored by two proprietary tools: TinMan, the company’s end-to-end loan origination system, and Betsy, a voice-based AI loan assistant. At the core of Better Mortgage’s AI strategy is a clear conviction: automation should elevate, not eliminate, human expertise. Betsy was built to work in tandem with loan officers—not in place of them. Every interaction she has with a borrower is fully visible within the Tinman dashboard, giving loan officers complete transparency and the ability to jump in with full context at any point. Her warm hand-off capabilities, including real-time summaries and status notes, ensure a seamless transition from machine to human. The shift from AI to human feels intuitive, not abrupt, reinforcing the trust borrowers place in their loan officer while still benefiting from around-the-clock digital support. Importantly, loan officers aren’t being sidelined by this technology — they’re being elevated. Betsy surfaces key borrower insights, tracks outstanding questions or documents, and anticipates next steps, allowing originators to step into each conversation already informed. Betsy allows loan officers to focus their energy on building relationships and driving decisions forward. The scalability of this hybrid model is already visible through Better’s NEO Powered by Better initiative. Partner companies like NEO Home Loans are now able to serve significantly more families without increasing headcount—proof that tech-human collaboration isn’t just efficient, it’s expansive. Ultimately, Betsy and Tinman aren’t replacements. They’re reinforcements. Together, they enable a concierge-level mortgage experience where accuracy, speed, and human empathy converge.

Read Article

Category: Channels, Innovation Topics

Previous Post: « OpenLedger enables deploying thousands of fine-tuned models using a single GPU without preloading them, by dynamically merging and infering on demand using quantization, flash attention, and tensor parallelism to offer 90% savings in deployment costs
Next Post: ‘Solvers’ can help address fragmented liquidity in DeFi by enabling interoperability across chains through a unified execution layer that allows for invisible bridging and composability at the infrastructure layer »

Copyright © 2025 Finnovate Research · All Rights Reserved · Privacy Policy
Finnovate Research · Knyvett House · Watermans Business Park · The Causeway Staines · TW18 3BA · United Kingdom · About · Contact Us · Tel: +44-20-3070-0188

We use cookies to provide the best website experience for you. If you continue to use this site we will assume that you are happy with it.OkayPrivacy policy