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Banks can drive adoption of virtual cards through automated usage reminders and instant issuance and a storytelling approach that ties messaging to relatable use cases, preferences and behaviors

June 11, 2025 //  by Finnovate

To drive broader adoption of virtual cards, banks need to shift from product-focused messaging to consumer-centered storytelling that makes virtual cards feel useful, safe, and familiar. Reusable virtual cards stored in digital wallets are becoming an option for everyday spending. “Instant access and seamless digital onboarding help customers start spending immediately, accelerating engagement and building long-term loyalty,” says Prashant Shah, VP of product management at Galileo Financial Technologies, a financial technology platform. “Galileo client data shows the impact of virtual cards — boosting activation rates by 15%, transaction volume by 23%, and revenue per account by nearly 20%.” Richard Winston, global industry lead for financial services at Slalom, a global business and technology consulting company said “Because it’s often confusing to consumers — banks attempt to reduce adoption friction by framing virtual cards not as a new or novel product, but as a natural extension of digital banking.” Rather than overwhelming users with product features, banks are tying messaging to relatable use cases and behavioral nudges, like suggesting a virtual card when checking out a new website or promoting it as a safer way to manage free trials. This approach helps hesitant users build trust and turn a trial into a habit. Other tactics like instant issuance, automatic activation in a phone’s digital wallet, and automated usage reminders can also help keep virtual cards top of mind. The key is making the card feel ready, relevant, and rewarding at the exact moment a consumer needs it. Aligning messaging with behavior helps banks turn virtual card use from a feature to a familiar habit, something consumers can use as a natural part of their everyday financial lives. Tech-savvy users want instant access and intuitive design, while mainstream users may want more guidance, reassurance, and education. The most effective strategies meet consumers where they are with messaging that fits their habits, preferences, and digital comfort level. Others respond better to approaches that focus more on building trust. Banks can also build stronger engagement by tying messaging to specific consumer behaviors. When virtual cards are presented as an easy way to manage everyday spending like subscriptions or rideshares and made instantly usable through mobile wallets, they’re more likely to become a part of users’ regular financial routines. Framing virtual cards around convenience and lifestyle fit can help consumers see their value. Virtual cards are gaining traction because they can make everyday payments feel easier, safer, and more in tune with how people already spend.

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