Vonage announced the launch of Vonage Agentforce Identity Insights and Fraud Detection, which provides insights for contact center agents, leveraging AI to help detect fraud risks, verify customers and validate effective communications channels in real time. With Identity Insights, including SIM Swap check powered by Vonage’s Network APIs, Vonage Agentforce Identity Insights and Fraud Detection helps users mitigate fraud across a number of use cases, such as identifying and flagging numbers that have had their SIM recently swapped as potentially fraudulent; validating mobile numbers before sending outbound SMS or making voice calls; and auto verifying phone numbers during lead creation to ensure lead quality. With this solution, organizations can simplify customer engagement and outreach by ensuring number validity so they can prioritize valid accounts, as well as verify number type to target customers with the most effective channel for communications. This rich phone intelligence – including number type, carrier, validity, caller ID name, and SIM swap status – enables contact centers to: Flag potential fraud risks by detecting numbers with recent or multiple SIM swaps and escalating suspicious transactions; Verify customer identities seamlessly by matching caller ID against CRM records, and securing interactions without added friction; Optimize outbound engagement by automating SMS/WhatsApp for mobile devices, while specialist sales teams call landline-only customers; Enhance lead quality by verifying numbers at lead creation to eliminate invalid or outdated details; Deliver proactive notifications by triggering reminders and alerts only on verified numbers, improving engagement rates