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Zilch launches Intelligent Commerce using first‑party spend data and AI agents to deliver real‑time retail personalisation, boosting ROAS 20–50% and driving 55% higher average spend in beta

October 16, 2025 //  by Finnovate

Zilch has launched two product innovations, Zilch Intelligent Commerce and Zilch Pay, marking the next phase of its rapid, data-driven growth, to gain full visibility across the customer journey, both online and offline. Leveraging one of the most comprehensive sets of first-party spend data in the market, the platform transforms customer engagement into actionable, real-time insights. Customers interact with the Zilch app more than 25 times a month and make payments almost 60 times a year, providing retailers with a rich and continuous flow of data. By harnessing this insight, Zilch Intelligent Commerce allows brands to target the right customers at the right time with personalised offers, dramatically improving Return on Ad Spend (ROAS) while reducing wasted media spend. Early results from the platform’s beta launch have demonstrated its transformative potential, with one major grocer reporting a 55% increase in average customer spend, another retailer growing market share by more than 15% in just 30 days, and a global travel brand achieving nearly 52% of new-customer conversions powered by Zilch, almost meeting its annual acquisition targets in six months. Across participating brands, the platform has driven 20 to 50% improvements in ROAS, all automatically optimised by Zilch’s AI agents. Alongside this intelligence platform, Zilch is preparing to launch Zilch Pay in the first half of 2026, offering a seamless one-click checkout that integrates the app, digital wallet, and card. The innovation is designed to enhance the consumer experience, reduce friction at payment, and improve conversion rates while lowering cart abandonment for retailers, ensuring a smoother and more efficient path from engagement to transaction.

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Category: Channels, Innovation Topics

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