Genesys unveiled advanced agentic AI agents for the Genesys Cloud™ platform to help organizations orchestrate customer and employee experiences across enterprise platforms and teams. Enhancements to Genesys Cloud Copilots and Genesys Cloud Virtual Agents will enable greater autonomy, contextual awareness and built-in support for Agent2Agent Collaboration (A2A) and Model Context Protocol (MCP). The Copilots and Virtual Agents underpinned by Genesys Cloud AI Guides empower AI agents to operate within trusted enterprise guardrails and accelerate readiness for responsible agentic orchestration at scale. Powering these capabilities is the Genesys Cloud Event Data Platform (EDP), which brings data and analytics closer to customer interactions. Genesys Cloud Copilots are AI agents designed for the contact center employee — from frontline customer service representatives and supervisors to administrators and business leaders. Employees gain real-time guidance and insights to solve problems, detect anomalies and identify risk. Analytics Explorer, the first AI Skill that will be released at launch of the advanced Genesys Copilot suite, provides historical and real-time data to help lower the barrier to insights and accelerate decision-making. It offers users support on configuration and setup, as well as access to performance metrics, agent activity and trends in natural language. Building on Genesys Cloud AI Studio and AI Guides, Genesys has activated powerful new capabilities within its customer-facing Virtual Agent. Organizations can now deliver rich conversations that help improve customer satisfaction and operational efficiency through faster resolutions, broader language support and more natural interactions.