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KredosAi launches RCS in production to hyper-personalize customer communications for UScellular, enhancing contact strategies for past-due customers

July 11, 2025 //  by Finnovate

KredosAi announced the launch of Rich Communication Services (RCS) into full production to enhance contact strategies for past-due UScellular customers. KredosAi now delivers hundreds of thousands of RCS messages daily across its client base through its AI-driven platform. This enables highly personalized and branded messaging experiences. By embedding RCS directly into its proprietary AI platform, KredosAi enables enterprises to connect with customers through intelligent, timely messaging that results in more customers taking desired payment action. With support for Apple’s iOS 18 rollout of RCS and widespread Android compatibility, enterprises can now engage customers across all devices with a seamless, app-like experience, without requiring a separate app download. UScellular and KredosAi are revolutionizing past-due customer engagement by deploying RCS at scale for this essential use case. With its ability to elevate customer interactions, RCS fosters greater trust and transparency—leading to improved outcomes for both consumers and businesses alike.

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