The advent of smart glasses and advanced voice agents like Gemini and ChatGPT is transforming the way we interact with and serve customers. These devices, which are now widely available, are transforming the way we interact with and serve customers. The Ray-Ban Meta smart glasses, for example, have sold over 2 million units since their launch in October 2023, demonstrating public readiness for wearables that blend digital capabilities with physical interaction. Platform technology advancements, such as Google’s Android XR, are driving this shift, creating a robust ecosystem for XR devices, including smart glasses. This technology offers more affordable hardware, increased variety, and a familiar Android development environment, making it easier to build and deploy scalable immersive solutions. The broader XR ecosystem continues to evolve, with devices like Meta Quest series and Apple Vision Pro serving as leading prototyping and development tools for spatial computing solutions. Platforms like ShapesXR are emerging as the “Figma” or “Canva” of the spatial computing world, democratizing the creation process and empowering design and CX teams to rapidly prototype customer-facing immersive experiences. The global smart glasses market is projected to reach $8.26 billion by 2030, signaling a significant opportunity for businesses to gain a competitive edge through enhanced customer experiences.