Startup Wonderful which provides AI agents optimized for customer support, has raised $34 million in funding. There are numerous tools on the market that use AI to answer customer support requests. But according to Wonderful, many of those products focus on the English-speaking world, which limits their usefulness in other regions. To address that feature gap, the company has built an AI-powered customer support platform for non-English markets. The company’s platform allows enterprises to create custom AI agents for fielding support requests. Those agents can interact with customers via a firm’s call center, the support chatbot in its website and email. Wonderful says that its AI agents speak naturally and can take into account contextual data about a support ticket when generating responses. Under the hood, the platform uses multiple large language models to process customer requests. Wonderful reportedly plans to equip those models with information about the “peculiarities of each language” that its platform supports. Wonderful provides help desk teams with a centralized interface for managing AI agents. Workers can create new agents, test them for reliability issues before rolling them out to production and then continuously make improvements. A monitoring dashboard makes it possible to track whether AI agents are performing as expected. Wonderful logs the number of customer interactions they process, the percentage of tickets that are resolved successfully and related metrics. Companies can use this data to compare their AI agents against the performance of human help desk teams.