Better Mortgage’s technological advancements are anchored by two proprietary tools: TinMan, the company’s end-to-end loan origination system, and Betsy, a voice-based AI loan assistant. At the core of Better Mortgage’s AI strategy is a clear conviction: automation should elevate, not eliminate, human expertise. Betsy was built to work in tandem with loan officers—not in place of them. Every interaction she has with a borrower is fully visible within the Tinman dashboard, giving loan officers complete transparency and the ability to jump in with full context at any point. Her warm hand-off capabilities, including real-time summaries and status notes, ensure a seamless transition from machine to human. The shift from AI to human feels intuitive, not abrupt, reinforcing the trust borrowers place in their loan officer while still benefiting from around-the-clock digital support. Importantly, loan officers aren’t being sidelined by this technology — they’re being elevated. Betsy surfaces key borrower insights, tracks outstanding questions or documents, and anticipates next steps, allowing originators to step into each conversation already informed. Betsy allows loan officers to focus their energy on building relationships and driving decisions forward. The scalability of this hybrid model is already visible through Better’s NEO Powered by Better initiative. Partner companies like NEO Home Loans are now able to serve significantly more families without increasing headcount—proof that tech-human collaboration isn’t just efficient, it’s expansive. Ultimately, Betsy and Tinman aren’t replacements. They’re reinforcements. Together, they enable a concierge-level mortgage experience where accuracy, speed, and human empathy converge.