PanTerra Networks announced the launch of Streams.AI: its next-generation AI-powered platform built to bring customer engagement, automation, intelligence, and control to business communications, all within a unified, admin-friendly environment. Streams.AI empowers organizations to elevate productivity, responsiveness, and customer engagement by embedding AI directly into PanTerra’s flagship Streams platform, enabling both smarter collaboration and more effective customer engagement. The platform delivers a single, secure interface to manage AI across all communication channels—from call routing and IVRs to sentiment-driven escalations and human backup integration. Streams.AI unifies contact center, cloud PBX, AI-enhanced video conferencing, team messaging, file sharing, and call handling into one intelligent platform that adapts to hybrid, remote, and distributed work environments. Central to it all is Streams.AI’s Admin AI portal, a powerful yet intuitive hub that gives IT teams complete control over users, routing, AI behavior, security, and performance. Whether you’re managing 50 users or 5,000 across multiple locations, Streams.AI removes the clutter of disconnected systems and gives businesses a cohesive foundation that can truly scale. At the heart of Streams.AI is Luna AI, PanTerra’s proprietary conversational AI receptionist engine that powers: Context-aware call routing based on sentiment, caller history, or real-time presence; Custom AI personalities that reflect each brand’s tone of voice; Dynamic fallback to human operators with full conversation continuity; Speech-to-intent response matching for faster, more helpful resolutions. For advanced users, PanTerra’s AppDesigner allows full customization of AI-enabled workflows—whether it’s an IVR that taps into billing data or a scheduling assistant that syncs with HR systems.