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Monzo’s new ‘Undo Payments,’ holding window feature offers a configurable delay, ranging from 10 to 60 seconds, before a payment is finalised, during which the sender can halt the transaction

May 16, 2025 //  by Finnovate

Monzo has started rolling out a new feature that allows users to cancel a bank transfer shortly after initiating it.  The tool, known as ‘Undo Payments,’ offers a configurable delay, ranging from 10 to 60 seconds, before a payment is finalised, during which the sender can halt the transaction. The launch follows internal research by the bank showing that around 30% of UK adults have sent money to the wrong person or entered the incorrect amount in the past year. More than three-quarters of those who made a payment error reportedly realised the mistake within one minute. The Undo Payments feature acts as a brief holding window after a transfer is authorised. During this time, users can reverse the transaction directly from the payment confirmation screen, the home screen, or the specific transaction detail page. If the undo option is selected within the chosen time frame, the funds remain in the user’s account and the intended recipient is not notified of the attempted transfer. The default setting gives a 15-second window, though users can adjust this to 10, 30, or 60 seconds, or disable it entirely. According to Monzo’s data, simple mistakes such as typing errors, often involving an extra zero, were responsible for 68% of misdirected payments. 

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