Agentic artificial intelligence for customer experience startup Parloa GmbH announced that it has raised $120 million in new funding on a $1 billion valuation to accelerate its expansion across North America and Europe, enhance its Agent Management Platform and hire international talent. Parloa offers the AI Agent Management Platform, a platform that allows enterprises to design, deploy and manage AI-powered customer service agents across various communication channels, including voice, chat and messaging. The platform works via a low-code interface that gives businesses the ability to create AI agents equipped with prebuilt or custom skills for tasks such as routing, authentication and handling frequently asked questions. The agents are flexible by design and can be tailored to specific business needs, including integration with existing systems such as Salesforce Inc., ServiceNow Inc. and Zendesk Inc. for real-time access to relevant data. To complement its core offering, Parloa provides tools, such as large-scale testing and behavior evaluation, to fine-tune responses before deployment. Once live, a customer analytics dashboard delivers the ability to monitor key performance metrics for the continuous improvement of customer interactions. Parloa’s platform also assists human agents with features like real-time translation and suggested responses. The augmentation enhances agent productivity and ensures consistent customer service quality across different languages and regions.